Locate your tracking number and monitor your order to coordinate its delivery

To return your order, follow these steps:<ol><li style="font-size: 14px;">Go to our <a href="https://returns.richcommerce.co/return/new?utm_source=merchant_panel&amp;c=emericaeu">Return Form</a></li><li style="font-size: 14px;">Enter your order number and email address</li><li style="font-size: 14px;">Select the item(s) you want to return</li><li style="font-size: 14px;">Choose the reason for the return</li><li style="font-size: 14px;">Accept the terms and submit the form</li></ol>We&#x2019;ll review your request and email you a return label or return instructions, depending on your country.For more details, visit our <a href="https://eu.emerica.com/pages/returns">Return Info Page</a>.

How can I return my order?

All the details about shipping times, taxes, and delivery costs to your country.

You can return an item if:<ul><li style="font-size: 14px;">It was purchased directly from our official website <a href="https://eu.emerica.com/">https://eu.emerica.com/</a></li><li style="font-size: 14px;">It&#x2019;s within 30 days of delivery</li><li style="font-size: 14px;">The product is unused, unworn, unwashed, undamaged</li><li style="font-size: 14px;">It&#x2019;s in the original packaging with all tags still attached</li></ul>

What can I return?

Quickly update my address to ensure my shipment arrives at the correct location

Depending on your location:<ul><li style="font-size: 14px;">Europe (except UK, Netherlands, and Switzerland): You&#x2019;ll receive a prepaid FedEx return label</li><li style="font-size: 14px;">UK, Netherlands, and Switzerland: You&#x2019;ll receive a return address and RMA number; you&#x2019;ll need to arrange and pay for the shipping yourself</li></ul>

Will I get a return label?

<ul id="isPasted"><li style="font-size: 14px;">Europe (except UK, Netherlands, and Switzerland): &#xA0;you get a prepaid label so no need to pay, but then a &#x20AC;16 fee is deducted from your refund to cover return shipping and restock</li><li style="font-size: 14px;">UK, Netherlands, and Switzerland: You cover the shipping cost. If it&#x2019;s our mistake, we will fully reimburse you once we receive your shipping receipt</li><li style="font-size: 14px;">If the return is due to our mistake (e.g. wrong or faulty item), we will cover the return costs</li></ul>

Do I have to pay for the return?

Reach out to our team to request an exchange for an incorrect item

Once you get an email saying that your retunr was accepted and in the email you will either have a prepaid label or address (depending on you location)If you received a prepaid FedEx label:<ol><li style="font-size: 14px;">Pack the items in the original box or a suitable alternative</li><li style="font-size: 14px;">Print and attach the return label</li><li style="font-size: 14px;">Drop it off at a <a href="https://local.fedex.com/en-ch">FedEx location</a> or <a href="https://www.fedex.com/pudo/en-ch/">schedule a pickup</a>.</li><li style="font-size: 14px;">Keep your receipt and tracking information</li></ol>If you&apos;re shipping it yourself (UK, Netherlands, Switzerland):<ol><li style="font-size: 14px;">Use the return address and RMA number we provide</li><li style="font-size: 14px;">Send it with a reliable courier (e.g. Royal Mail, DPD)</li><li style="font-size: 14px;">Email us the tracking number and receipt if we&#x2019;re reimbursing your shipping</li></ol>Important Notes:<ul><li style="font-size: 14px;">Tracking is essential. If you don&#x2019;t send us the return tracking number, we won&#x2019;t be able to monitor your parcel - and this may delay or prevent your refund.</li><li style="font-size: 14px;">Always include the RMA number clearly on the outside of the package. Without it, identifying your return may be difficult and may cause delays in processing your refund.</li></ul>

How do I ship the package back?

<ul id="isPasted"><li style="font-size: 14px;">Returns are processed within 2&#x2013;3 business days after we receive your package</li><li style="font-size: 14px;">Once approved, refunds usually take 5&#x2013;10 business days to appear in your account, depending on your payment method and bank processing times.</li><li style="font-size: 14px;">You&#x2019;ll receive a confirmation email once your refund is complete</li></ul>

When will I receive my refund?

<ul id="isPasted"><li style="font-size: 14px;">We do not offer direct exchanges, and orders cannot be canceled or modifiedonce they&#x2019;ve been placed.If you need a different size, product, or no longer want the item, simply wait for your order to arrive and then submit a <a href="https://returns.richcommerce.co/return/new?utm_source=merchant_panel&amp;c=emericaeu">return request</a>. Once your return is processed, you can place a new order for the item you want.</li></ul>

Can I Exchange, Cancel, or Change My Order?

We&#x2019;re very sorry for the mix-up.Please fill out the&#xA0;<a href="https://returns.richcommerce.co/return/new?utm_source=merchant_panel&amp;c=emericaeu">Return Form</a>, select &#x201C;Wrong item received,&#x201D; and we&#x2019;ll resolve the issue for you. To help us resolve the issue quickly, please include a brief note describing the item you received instead - this will speed up the process.<hr>For more information, visit our <a href="https://eu.emerica.com/pages/returns">Return Policy Page</a>

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